| Date |
Receptionist rate |
Nurse rate |
Doctor rate |
Lab rate |
Pharmacist rate |
Cashier rate |
Security rate |
Cleanliness rate |
Comments |
| December 04 2024, 10:42 |
GOOD |
OKAY |
GOOD |
NONE |
NONE |
GOOD |
OKAY |
GREAT |
You are really trying |
| December 03 2024, 15:59 |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
Everything was great |
| December 03 2024, 15:42 |
GOOD |
GOOD |
GOOD |
GOOD |
GOOD |
GOOD |
GOOD |
GOOD |
|
| November 28 2024, 16:28 |
GOOD |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GOOD |
GOOD |
Suggestions is if meals can be provided for patients on admission so the bills will be added to the medication provided thanks |
| November 28 2024, 15:38 |
OKAY |
GREAT |
GREAT |
GREAT |
GREAT |
NONE |
GREAT |
GREAT |
|
| November 27 2024, 15:30 |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
|
| November 27 2024, 12:16 |
GREAT |
GREAT |
GREAT |
NONE |
NONE |
NONE |
NONE |
NONE |
|
| November 27 2024, 11:53 |
NONE |
NONE |
NONE |
NONE |
NONE |
GREAT |
GREAT |
GREAT |
Excellent service |
| November 27 2024, 11:44 |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
|
| November 27 2024, 11:41 |
GOOD |
GOOD |
GOOD |
GOOD |
GOOD |
GOOD |
GOOD |
GREAT |
|
| November 26 2024, 15:17 |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GOOD |
GOOD |
so far all the services are on track and I would appreciate if its kept this very way or have an upward improvement. Thanks |
| November 26 2024, 15:13 |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
Keep it up. Thank you |
| November 26 2024, 13:14 |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
Keep it up. Thank you |
| November 26 2024, 09:22 |
NONE |
NONE |
NONE |
NONE |
NONE |
NONE |
NONE |
NONE |
|
| November 22 2024, 14:38 |
OKAY |
GOOD |
GOOD |
OKAY |
OKAY |
OKAY |
OKAY |
OKAY |
Generally I think the service is good. The facility is also of good standard. From security to cleaners everyone is polite and helpful. I like that there are toys and books at the reception for kids.
Maybe a kids playroom or play area can be introduced to keep them engaged if their parents are being attended to.
I think the staff should use name tags so clients don't have to constantly ask for their names. My room had some wrappers behind the counters and a bin that was almost full at the time of my admission.
Kindly add catering services as well. |
| November 20 2024, 12:06 |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
|
| November 19 2024, 10:25 |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
GREAT |
|
| November 19 2024, 09:55 |
GOOD |
GOOD |
GOOD |
GOOD |
GOOD |
GOOD |
OKAY |
OKAY |
|
| November 18 2024, 12:57 |
GREAT |
GREAT |
GREAT |
GREAT |
GOOD |
GOOD |
GREAT |
GOOD |
|
| November 17 2024, 13:51 |
OKAY |
OKAY |
OKAY |
OKAY |
OKAY |
BAD |
OKAY |
OKAY |
Some of the points to be taken Sincerely
1. Patient rights should be addressed as those are core value of Britannia Medical Centre.
2. Questions should be addressed clearly and politely
3. Foreigners generally have a perception the medical facilities are not good in Ghana, because of that the questions are mostly because of psychological fear, please address their doubts in better way.
4. Cashier must issue receipts of all transactions and update on system
5.Notify the patient about extra day charges if he or she is staying longer than 24 hrs
|